Return and Refund policy

Thank you for choosing Oge Fashion. We strive to provide our customers with the highest quality clothing and exceptional customer service. We understand that sometimes returns or exchanges are necessary, and we want to make the process as convenient as possible. Please review our Return and Exchange Policy below

 Eligibility for Returns:

We accept returns for items that are unused, unworn, unwashed, in their original condition, and with all original tags and packaging intact.

To initiate a return, click on this link for our Returns Centre with the order number and email used in making the purchase. Your returns will be processed and an approval email will be sent to you requesting with shipping details.

Return Process:

Step 1: Carefully pack the clothing item(s) you wish to return in its original condition, including all original tags and packaging. If the original packaging is not available, please use appropriate packaging to ensure the items are protected during transit.

Step 2: Kindly go to our Returns Centre, find your order with the order number and email used in making the purchase. Fill out the form and submit for your return to be processed.

Step 3: Receive an approval email to send in your return

Step 4: Seal the package securely to prevent any damage during transit.

Step 5: Ship your return to the address provided in the approval email.

Step 6: Once we receive the returned items, our team will inspect them to ensure they meet our return policy criteria. If the items are accepted, we will initiate the refund or exchange process.

Step 7: Refunds will be processed within 7-10 business days of receiving the return and will be issued using the original payment method but it may take up to 14 business days. Refunds will be issued for the purchase price of the item, excluding any shipping charges.

 If the return is due to an error on our part, we will cover the return shipping costs.

If you wish to exchange an item for a different size, colour, or style, please indicate in the returns centre. If you requested an exchange, we will notify you about the availability of the desired item. The exchange will be shipped once the returned items are received and inspected.

You are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect due to an error on our part.

Use a trusted postal service that provides tracking for your package.

Items listed as "Final Sale" are not eligible for returns or exchanges.

Please contact our customer service team at contact@ogefashion.com for any inquiries.